Privacy Policy

This Privacy Policy ("Policy") explains how we use your information when you access or use our storefront, its corresponding mobile site or mobile application (collectively, "Storefront"), and/or purchase products or use services available through the Storefront (collectively, "Storefront Features").

This Policy does not apply to information collected by any third-party. Please refer to their policies directly.

User Acceptance

By accessing or using the Storefront, you consent to our collection, use, storage, disclosure, and processing of your personal information in accordance with this Policy and applicable laws including the Information Technology Act, 2000 ("IT Laws").

Your data is processed by VaccFast (operated by [Your Company Name], having its registered office at [Your Address]) and trusted partners.

If you do not agree, please do not access the Storefront. You may withdraw consent at any time, though this may impact access to features.

Collection of Your Information

• Personal information such as name, email, phone number, and address is collected to fulfill orders and provide services.
• Device and browser details such as IP address, OS, and usage behavior may be collected to enhance your experience.
• We may also receive updated information from partners like delivery services or payment gateways.

Use of Your Information

• To allow access to Storefront features and process your orders.
• To send updates, promotions, and order-related communication.
• To improve performance and resolve technical issues.
• To personalize your experience and offer recommendations.
• To comply with legal requirements.
• To detect fraud or unauthorized access.
• To enforce contracts or policies.

Sharing of Your Information

• With trusted service providers handling communication, payments, delivery, etc.
• With subsidiaries, affiliates, or group companies.
• In business transfers like mergers or acquisitions.
• With law enforcement or government bodies if required by law.
• With your consent, or as needed to provide Storefront services.

Third-Party Policies

We may link to third-party platforms. Their privacy practices may differ. We encourage you to review their policies before sharing information.

Our Security Practices

• We follow reasonable security procedures as per IT Laws.
• Our servers use SSL encryption and firewall protection.
• We adhere to international security standards such as ISO/IEC 27001.

Modifications to This Policy

We may update this Policy from time to time. Changes will be posted on this page. Continued use of the Storefront implies acceptance of changes.

Frequently Asked Questions (FAQ)

Account

1. Do I have to create an account to make a purchase?
You don't need any registration or account creation to browse through our store. However, you will have to log in with your Mobile No. via an OTP to allow us to help.

2. How can I see my orders?
You can go to the My Orders section on the storefront and see your orders.

3. Is ordering on your website secure?
Absolutely. We value your privacy and uphold your data to the highest safety standards. All transactions are completely secure and processed through reputed payment gateways following global standards. All information is access-controlled and cannot be released.

Shipping

4. Do you deliver Pan-India?
Yes. We serve more than 28,000 pin codes across India.

5. What are the general shipping or delivery timelines?
We take 24–48 hours to process your order and prepare it for pickup. The logistics partner typically delivers the product within 3–4 days after pickup.

6. What are the shipping charges associated with an order?
The shipping charges for your order will be calculated and displayed at checkout.

7. How do I track my order?
You can track your orders from our website. You will also receive email and WhatsApp notifications from our logistics partner.

Payments

8. What payment methods do you accept?
You can pay for your orders using any of the following payment methods:
1) Cards (Visa/MasterCard/RuPay/Discover/Amex)
2) UPI
3) Net Banking
4) Wallets
5) BNPL (Buy Now, Pay Later)

9. Do you offer COD (Cash on Delivery)?
We currently don't offer COD. All other online payment methods listed above are available.

10. Will I get an automatic refund for failed payments?
Yes. You will receive an automated refund into your original payment source within 7 working days.

11. What if I have issues with my order?
Please reach out to us using the WhatsApp icon on the storefront or contact us via the details provided in the "Reach Out to Us" section. We will resolve all your issues on priority.

Contact Us

If you would like to ask about, make a request relating to, or complain about how we process your information, please contact us at with the details mentioned in the "reach out to Us" Section